Ultimately a lot of our business is done over the telephone - and it makes sense to automate a lot of those tasks and also make them easier. Staff efficiency is improved in many ways - even by as simply not having to enter every number to a telephone keypad for every call. Features such as automatically popping the details of the caller to the PC screen automatically provide many beneficial features.
Blue iQ CTI can be used stand alone or integrated to Outlook or your Customer Relationship Management System (CRM) or Database, Access and many other Windows Based Applications. Or just highlight any number in Windows and Right-Click to Dial. All standard telephone controls such as answer, hold, re-dial, conference and transfer are now easier and in fact better supported now it can be done from your PC.
Blue iQ CTI helps you create better service for customers by improving internal use of the telephone and contact management. Improve speed of call handling inbound and outbound and returning missed calls. Staff efficiency is improved in many ways - even by as simply not having to enter every number to a telephone keypad for every call. Complex service design processes such as customised answering for many different numbers, lines, divisions or clients can all be smoothly presented and handled.
One of the most important and significant features with Blue iQ CTI is to have all calls logged into the CRM under the contact history. Managers and other team members can review what contact has been made by telephone with the company customers and can review the date, time and duration of the call and of course whether it was a call out, or call received. In most CRM systems you can also generate an action to return a call if your customer called one of your team and they missed the call. All of these actions logged in your CRM under each pertinent contact provide a wealth of important reporting with which you can analyse performance and busy levels and most importantly be assured 100% of the verification of a call being made or received.
